Below are common error messages and troubleshooting tips for each.
Error Message | Troubleshooting Tips |
|---|---|
We could not update your account because your username and/or password were reported to be incorrect. Please re-verify your username and password. | Are you using the correct link option? Please compare the Login Address to the URL you use outside of RightCapital. You can check this by clicking on the Link Option > Login Address > Click the green arrow (this should redirect you to the site you use outside of RightCapital). Do you have two-factor authentication set up on your account? Two-factor authentication is an additional layer of security that institutions can offer. Most link options require you to have this set up when linking through a third-party aggregator. If you are unsure how to set this up, please contact your institution for help. |
We could not update your account because your financial institution website is experiencing technical difficulties. | Please do not delete the link under “Import in progress” under Net Worth. Financial Advisor should contact our Support team to help resolve the issue |
Your request has timed out as the required security information was unavailable or was not provided within the expected time. Please try again. | The link option is asking you to re-enter your username and password and two-factor authentication. Once this information is entered, the account will successfully refresh. |
We could not update your account because it appears your account has been locked. This usually results from too many unsuccessful login attempts in a short period of time. Please visit the site or contact Customer Support to resolve this issue. Once done, please update your account credentials in case there were changes. | Please reach out to your institution to get your account unlocked. |
Please do not delete an account that has been linked. This will not resolve the error and could result in data loss.
